Have you ever seen the Home Depot or Lowes commercials were they say that there employees are experts and are willing to help you with all of your do it yourself woes? I have and they are definitely not experts.
About a month ago I went to Home Depot to buy some lumber. I bought one 12 foot piece of treated 2X4 and 4 10 foot 2X4's. That seems simple enough except that the 10 footers were were not labeled and the 12 footer was mislabeled. When the clerk rang up the 12 foot 2X4 it rang up as a 2X6.
I said, "That's not a 2X6 it's a 2X4." Pause followed by dumb look from Cashier. I continued "This board is a piece of treated 2X4, it rang up as a 2X6, it is not a 2X6, which will cost more."
"Uhhh." scratches head.
"Do you want me to get another one?" I suggested
"Uhh no, hey Guber this isn't ringing up right, will you help me?"
Guber walks over, "Help me measure the length of this board." Guber says to clerk.
"Ok" says clerk.
"You don't need to, it's ringing up as a 2X6 and its a 2X4."
Blank stare from Guber, who continues to measure the board. "Well its 12 feet."
"Yes I know that, but its ringing up as a 2x6, but it isn't, it is a 2x4."
"Oh, well lets see here" Guber proceeds to measure the width of the board, "Yep its a 2x4." There is a vast difference between a 2x4 and a 2x6, its about 2 inches. I guess working in a lumber store doesn't allow one to gain that knowledge. I sure am Guber had a tape measure to solve that dilemma.
"Yes but its not ringing up right." I repeated once again.
" Well," to clerk, "you'll just have to look it up in the computer." Guber walks away.
The clerk then proceeds to ask me questions about the board, which I have repeated numerous times already and they have witnessed it being measured. Finally the clerk comes to an entry on the computer and decides that that is the right one.
"You won't charge me enough if you choose that one." I say, "This board is a treated board, the next one on your computer screen is the right one." Treated boards have a green tint to them, they are easily discernible from regular boards and they cost more.
"Oh, ok, um and what are those other ones that don't have tags?" Honestly? I could have totally ripped Home Depot off, but I like to think that I am an honest person and I really have been trying lately to be completely honest. So I directed the clerk to the correct entry, paid and went on my way being somewhat disappointed with Home Depot.
This morning I went to Lowes to purchase some plumbing supplies. I selected several things I needed including a P-trap. A P-trap is a piece of curved PVC that's shaped like a u with a tail. You can google it if you don't know what it looks like. It's basic job is to keep foul smelling gas from escaping the drain and filling your room with a foul stench. The P-trap has two pieces that connect with a nut. At Lowes and most home improvement stores you can not find the two pieces separately you have to buy them together. So having selected the things I needed I proceeded the the check out.
The clerk begins to ring up my items and pauses at the P-trap and scratches its head and proceeds to turn the P-trap over in their hands, looking for something. With a stern look on its face, "Did you put these two pieces together?"
"No, it comes that way, its a P-trap."
"Um are you sure?"
"Yep, you've got about two dozen just like this one on your shelf. Do you want me to show you?"
"Well no." The clerk rings up the P-trap and I go on my way.
Really? What was that all about? Have you never seen a P-trap before or have had ANYONE buy one from you?
I understand that not everyone is home improvement insight, but really? You work at a Home Improvement store, you should have basic knowledge about your products or at least have had a P-trap purchased from you.
This whole experience reminded me of the King of the Hill (The pilot episode) where Hank goes to Mega-lo-mark to purchase a hing or something and the employee has no idea what he is talking about and proceeds to ask Hank a number of questions about what he is doing or what he thinks he needs. Obviously Hank blows up at the clerk and people think that Hank is abusive. Part of me wanted to get upset at the incompetence of the clerks at these two stores, but somehow I remained calm the whole time.
So next time you go to Home Depot or Lowes, don't expect the employees to know what they are doing, because they don't, they can't even label things correctly. I am just glad that I have never had to rely on the employees of these stores for information on how to do things.
Memorial Day
8 years ago